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Our customers subscribe to our support and maintenance program. This includes telephone and email access to highly-trained support engineers during contracted hours. It also includes access to updated versions of the products on a regular basis: Gissing's products are frequently updated with new functionality, based on customer requests that feed into our product roadmap. Updates are also provided under the compatibility maintenance service whenever there are changes to the message protocol supported by a particular handler module (e.g. Bloomberg MPF) to ensure that the handler remains compatible with the changes. Should you encounter a problem with one of our products, the support team will help you to identify and rectify it as quickly as possible: our customers use our systems in revenue-generating mission-critical situations, so minimising problems and getting things running again in the shortest possible time is always our highest priority.
Please contact us for more information on our service offerings.